Question 1

How long does it take to set up Dimenso?

Accepted Answer

Most merchants are live in under 15 minutes. Install from Shopify App Store or integrate via SDK, upload product images, and you're done!

Question 2

Do I need 3D models of my products?

Accepted Answer

No! Our AI automatically generates accurate 3D models from just 2-3 product images. Simply upload photos and we handle the rest.

Question 3

What products does Dimenso support?

Accepted Answer

Currently we support eyewear (glasses and sunglasses). Watch and jewelry try-on is coming soon as part of our roadmap.

Question 4

Can I use Dimenso outside of Shopify?

Accepted Answer

Yes! We offer both a Shopify app and an SDK for any website. The SDK provides full flexibility for custom integrations.

Question 5

Is customer data stored or shared?

Accepted Answer

No. All face tracking and try-on happens client-side in the browser. We don't store any images, videos, or biometric data. GDPR and CCPA compliant.